AWS CLOUD OPERATIONS • CLEARED FEDERAL IT

Lamar Thomas

Incident Management Lead | AWS Cloud Operations | Senior Systems Analyst / SME

TS/SCI with CI Poly 609-284-3450 lamar.j.thomas21@gmail.com LinkedIn

Professional Summary

Cleared senior IT professional with extensive experience in incident management, systems operations, service-level performance, and mission-critical federal environments. AWS Certified Solutions Architect – Associate with experience applying AWS architecture and cloud-operations concepts to outage analysis, operational decision support, monitoring, automation, service management, and resilient infrastructure. Proven record translating technical risk, service performance, and operational issues into actionable briefings for government and program leadership while coordinating cross-functional teams through high-priority incidents and planned changes.

Core Competencies

AWS & CloudAWS Architecture, Cloud Operations, CloudWatch, CloudTrail, Lambda, EventBridge, Systems Manager, S3, IAM, CloudFormation, Terraform
IT OperationsIncident, Problem & Change Management, RCA, SLA/SLO Management, Service Restoration, BCP/DR
PlatformsServiceNow / Now Platform, BMC Remedy, Thruk, Nagios, Active Directory, Microsoft Exchange, GitHub, CI/CD
Federal / SecurityFedRAMP, NIST 800-53, DoD SRG, STIG Awareness, ITSM Governance, TS/SCI with CI Poly

Certifications

AWS Certified Solutions Architect – Associate • CompTIA Security+ • Microsoft Certified Technology Specialist • VMware AirWatch / Workspace ONE MDM

Professional Experience

Incident Manager Lead / AWS Cloud Operations

Peraton — Crystal City, VA

Dec 2019 – Present

  • Lead major incident response across enterprise and AWS-aligned environments, coordinating infrastructure, security, application, and operations teams to minimize mission impact and restore service.
  • Manage the incident lifecycle from triage and impact assessment through escalation, stakeholder communications, service restoration, root cause analysis, and post-incident review.
  • Support mission-critical cloud operations across AWS Commercial and GovCloud environments with emphasis on availability, operational resilience, and federal security requirements.
  • Develop and maintain incident-response playbooks and operating procedures integrating AWS CloudWatch, CloudTrail, Config, Systems Manager, ServiceNow, and BMC Remedy.
  • Drive root-cause and recurring-incident analysis to identify operational trends, reduce repeat issues, and improve Mean Time to Resolution.
  • Support monitoring, alerting, and escalation workflows using CloudWatch alarms, Lambda automation, EventBridge, and enterprise alerting capabilities.
  • Collaborate with SRE, DevOps, security, network, and systems teams to manage SLAs, SLOs, service risk, and operational reliability.
  • Support Infrastructure-as-Code practices using CloudFormation and Terraform to improve deployment consistency, rollback readiness, and repeatability.
  • Provide executive and government stakeholders with incident reporting, operational trends, risk summaries, and service-availability updates.
  • Mentor technical staff on incident-management practices, fault isolation, escalation procedures, and operational readiness.
  • Participate in business-continuity and disaster-recovery planning and exercises to validate recovery procedures and mission readiness.

Senior Systems Analyst / Subject Matter Expert (SME) — AWS Cloud Operations & SLA Management

GDIT — Remote Site, VA

Dec 2019 – Dec 2023

  • Served as a senior technical analyst and SME supporting federal IT operations, service-level performance, change management, outage coordination, and mission-critical infrastructure reporting.
  • Applied AWS Solutions Architecture knowledge to technical analysis and government briefings, evaluating planned outages, dependencies, availability risk, and mission impact before approval.
  • Tracked and reported contractual service-level performance through the program QPMR process, helping the program exceed its 93% SLA target and earn award-fee recognition across seven reporting periods.
  • Restructured server-data collection from SharePoint to Service+ / Now Platform and a government in-house database, improving workflow, data availability, and operational reporting.
  • Collaborated with developers on operational dashboards, server onboarding into Thruk monitoring, change requests, and system-change data used during recurring government briefings.
  • Supported ITSM processes across Incident, Problem, Change, Knowledge, CMDB, and reporting functions to strengthen service governance and operational traceability.
  • Analyzed infrastructure health, monitoring data, service trends, and planned changes to identify risks that could affect SLA performance or mission availability.
  • Supported security and compliance activities through familiarity with accreditation processes, security requirements, and STIG-aligned operational practices.
  • Translated outages, infrastructure status, changes, and performance metrics into clear, decision-ready reporting for technical teams and government stakeholders.

Senior MDM Systems Engineer

Conceras — Washington, DC

Jun 2008 – Dec 2019

  • Provided advanced troubleshooting and problem resolution for the VMware AirWatch MDM platform supporting the Department of Justice.
  • Delivered technical workshops for Samsung device deployments to field-office points of contact and headquarters personnel.
  • Served as queue manager for a 12-person Mobility Support Team while mentoring new team members and supporting after-hours escalations.
  • Migrated more than 50,000 user accounts from BlackBerry Enterprise Server to AirWatch and supported deployment of approximately 50,000 devices across DOJ headquarters and field offices.
  • Supported testing, implementation, and design activities during the enterprise MDM transition from BlackBerry to Samsung.

SCOM Lead / Senior Windows Exchange Server Administrator

Skyepoint Decisions — Washington, DC

Jun 2010 – Dec 2014

  • Served as night-shift lead and SCOM point of contact supporting Department of State infrastructure and embassy operations.
  • Monitored and analyzed server and network performance, leading troubleshooting of critical and warning alerts received from global sites.
  • Performed server failovers, incident resolution, reporting, escalation, and operational continuity activities.
  • Supported Exchange Server 2010 migration while maintaining approximately 99% uptime across numerous embassy environments.
  • Administered Windows and Exchange services using PowerShell, cluster-resource checks, transport services, backups, communications platforms, and server-health validation.

Defense Messaging Systems Administrator / EKMS Manager

CACI / U.S. Navy — Washington, DC

Jul 2007 – Jun 2008

  • Administered Defense Messaging System directory and mail-transport services on SIPRNet and JWICS networks.
  • Maintained system patches, configuration changes, replication agreements, and encryption-device integrations.
  • Managed Electronic Key Management System policy, procedures, and COMSEC material with 100% accountability.

Professional Development

Completed a live AWS Solutions Architect bootcamp focused on architecture, cloud design, and hands-on AWS concepts.